goya9 Responsible Gaming

🎯 Our Commitment to Safe Play

goya9 believes that gambling should always be a form of entertainment, never a way to make money or escape personal difficulties. We are committed to creating a safe, fair, and transparent environment for every player on our platform — from Dhaka to Chittagong, Sylhet to Rajshahi.

Responsible gaming is not just a policy at goya9 — it is a core value that shapes how we design our products and how we engage with our players. We actively promote the responsible gaming tools available on our platform and encourage all players to use them proactively, not only when a problem has already developed.

💰 Deposit Limits

Deposit limits are one of the most practical tools for keeping your spending under control. goya9 allows you to set a maximum deposit amount on a daily, weekly, or monthly basis. Here is how they work:

• Immediate effect: When you lower a deposit limit, the new lower limit applies immediately, so there is no way to accidentally exceed it in the same session.
• Cooling-off for increases: If you request an increase to your deposit limit, a mandatory cooling-off period applies before the higher limit takes effect. This protects you from impulsive decisions during a losing streak.
• Easy to set: Log into your goya9 account, navigate to account settings, and set your preferred limits at any time. You can also contact our support team at [email protected] for help.

We strongly recommend setting deposit limits before you start playing, not after a problem has appeared. Proactive limit-setting is one of the most effective ways to keep gambling enjoyable and under control.

⏸️ Time-Out and Cooling-Off Periods

Sometimes a short break is all you need to reset. goya9 offers time-out periods that temporarily suspend your access to the platform without permanently closing your account. During a time-out, all active bonuses are paused, and no deposits can be made. Available time-out options include:

• 24-hour time-out: A quick reset after a frustrating session. Your account is inaccessible for a full 24 hours, giving you space to step back.
• 7-day time-out: A week-long pause ideal for players who notice their playing habits changing or spending increasing beyond a comfortable level.
• 30-day time-out: A one-month cooling-off designed for players who want a meaningful break without committing to full self-exclusion. After 30 days, you may choose to resume or extend.

🚫 Self-Exclusion

Self-exclusion is available for players who feel that their gambling has become or is at risk of becoming problematic. When you request self-exclusion, your goya9 account is closed for a defined minimum period or indefinitely, and you will not be able to reopen it during the exclusion window. To request self-exclusion, follow these steps:

• 1
  Contact supportEmail [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you prefer.
• 2
  ConfirmationOur team will process your request and send a confirmation once the exclusion is active. This typically happens within a few hours of receiving your request.
• 3
  No reversal during exclusionOnce active, a self-exclusion cannot be reversed before the exclusion period ends. Any balance in your account at the time of closure will be verified and returned via your original deposit method.

goya9 takes self-exclusion requests seriously and processes them promptly. We do not send promotional material to self-excluded players. If you are considering self-exclusion, please do not hesitate to reach out to our support team — we are here to help, not to judge.

⏱️ Reality Checks and Session Reminders

It is easy to lose track of time when you are engaged in an exciting game. goya9's reality check feature sends you a pop-up notification at regular intervals during your gaming session, showing you how long you have been playing and how much you have wagered in that session. You can set the frequency of these reminders — every 30 minutes, every hour, or at a custom interval that suits your playing style.

When a reality check pops up, you will see a clear summary of your current session and will be asked whether you wish to continue or take a break. This simple pause helps prevent the kind of extended play that can sometimes lead to overspending. We recommend all players activate reality checks as a standard part of their goya9 experience.

⚠️ Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. The signs are not always obvious, and many people who are struggling with gambling-related harm may not immediately recognise it in themselves. goya9 encourages all players to be honest with themselves and watch for early warning signs.

If you recognise any of these signs in yourself or someone you know, please take action. Use the tools available on goya9, speak to someone you trust, or contact our support team directly at [email protected]. You do not need to face this alone.

🔒 Age Verification and Under-21 Protection

goya9 enforces a strict minimum age of 21 years for all players. Before an account becomes fully active, players are required to complete an age and identity verification process. We may request copies of valid government-issued identification, such as a National ID card or passport, to confirm that a player meets the minimum age requirement.

If goya9 discovers that a player is under the age of 21, the account will be closed immediately, all pending transactions will be frozen, and any winnings will be voided. Any deposit balance will be returned to the player's payment source after identity verification. We strongly encourage parents and guardians to use parental control software to prevent underage access to online gambling sites.

👨‍👩‍👧 Tips for Keeping Gambling Fun

Most people who gamble do so responsibly and enjoy it as a form of entertainment. Here are some practical tips that goya9 recommends to all players to help keep gambling a positive experience:

• Only gamble with money you can afford to lose. Never use rent money, savings, or funds set aside for essential living expenses like food or bills.
• Set a time limit before you start, and stick to it. Use goya9's reality check reminders to help you stay on track during long sessions.
• Never gamble when you are feeling emotional, stressed, depressed, or under the influence of alcohol. Decision-making is impaired in these states, and losses are more likely.